AI Transformation for Knowledge Work

AI transformation is not a chatbot rollout. In knowledge-work businesses it changes the unit economics: which tasks are automated, which are augmented, and how roles, teams, and workflows are redesigned around digital workers. I advise leaders on AI transformation strategy grounded in what actually ships — sequencing use cases by ROI, risk, and readiness so the investment shows up in the P&L.

At Eightfold AI I lead workforce readiness products that help Fortune 1000 enterprises see which tasks will be automated or augmented, how roles will evolve, and where to invest in reskilling and workforce planning. In my own organization I led an AI transformation of how product and engineering work: AI-first prototyping that cut development time by more than 40%, agents that answer ~60% of support tickets automatically, and a no-code agent builder that lets teams launch their own agents.